Dedicated to Customer Care

Flexibility, efficiency, and transparency encapsulates our commitment to service.

We are committed to attaining the highest levels of customer care. Supported by our partners throughout the supply chain, achieving the highest standards of service for our customers, and in turn their consumers, is an essential part of EchoStar Europe’s long term business philosophy. Thanks to this level of commitment we have accomplished standards which are considered best-in-class within the digital TV industry.

We maintain a dedicated team of experienced in-house customer care representatives, supported by carefully selected independent service partners to provide specialist in-country support. Systems such as remote field monitoring that have been developed by EchoStar and employed by our customers, ensure that we can preempt service calls, lowering service overheads and attaining higher levels of customer satisfaction. We treat each customer individually to ensure that a bespoke customer care strategy and solution is developed according to specific business and market needs.

In order to achieve excellence in customer care, we offer a number of support channels which include:

• Dedicated account manager assigned as a single point of contact for swift resolution of quality issues.
• Web portal applications to enhance our field service operations.
• A strong network of highly qualified in-house personnel and trained service partners.
• Applications development expertise to ensure state-of-the-art remote monitoring of product performance.